“First PREMIER Bank was looking for a technology partner that could work with us in addressing our information and reporting requirements. As the bank continued on a steady growth path, these requirements included a better way to stay in tune with our customers while continuing to provide “The PREMIER Way” customer service. Additional requirements focused on enhanced management reporting to enable decisions. I knew the partners at Journey for years. I also knew of their technological expertise and in short, with Journey’s I2A, we’ve addressed both our customer and enterprise information needs.
I worked at a large national bank previously, and I understand the importance that timely, accurate information plays in decision making. Historically, community banks have leveraged their customer relationship advantage against the larger banks, but we did not have access to the technology regarding analytics. With Journey’s I2A, we can compete on a technological basis as we now aggregate data from our core, trust, and investment systems to stay in tune with our customer’s preferences and improve their experience.
Being a community banker it was great to partner with Journey as they understand the importance of community banks. With I2A, Journey looks at our data and determines what opportunities our bank had for both revenue enhancement and expense reduction. As an example, Journey’s analytics help us to rationalize our current product mix. Operationally, Journey provides risk mitigation analytics that assist us on a daily basis. Most important is the trust that I have for the Journey partners, I’ve known each of them for over 20 years. When we ask business related questions, Journey’s deep knowledge of the data and banking provide us with the information we need.”
First PREMIER Bank uses the following services from Journey:
Insight 2 Action (I2A)
- Analytics & Modeling
- Access to Journey support
- Annual supply of hours for bank requested changes
Board & Management Reporting (BMR)
- Automates board and daily management reporting
- Management Scorecard
- Trends data
- Data exceptions
- Core, Trust, & Investments