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“Change is a threat when done to me, but an opportunity when done by me” (Rosabeth Moss Kanter).  

The core technology system enables financial institutions to deliver their product and services on a daily basis.  Financial institutions will put up with inferior service, higher cost and a lagging product because of the risk associated with a conversion.  Technology vendors count on this.

On the other side of the coin, your financial institution may be with the right core technology vendor, but you haven’t invested the financial institution’s time and resources into what is available from the technology vendor or 3rd parties. 

As an executive, you face the short term issue from employees resisting any change that needs to be balanced with the long term financial institution strategy.  


The technology review process isn’t to be taken lightly and no technology vendor is perfect.  Your current vendor isn’t as bad as you think and other vendors aren’t as good as you might believe.  However the best fit from both the financial institution strategy and vendor technology perspective is out there.  

Journey’s four partners have over 100 years of technical and business experience in core technology.  This experience includes the development of a core system and negotiating hundreds of vendor contracts.  Check out the following to see what the real difference makers are when it comes to technology review or change….

The following is part of the Journey brochure for vendor management.  When Journey does a technology review for a financial institution, these eight areas help direct the discussion. 

We have been surprised by the rise of and importance of “Culture”.  Every company’s corporate culture is different.  Matching up a technology vendor’s culture with the financial institution’s culture is the trick.  With respect to culture, if you ever wonder who the customer is, you may have a culture mismatch.

From the financial institution’s side, the “Will” to pursue any change is the key.  The “Will” includes a combination of strategy, leadership and day to day management.  For example, what does our financial institution look like in five years and how do we get there?  Should we review our technology partner(s) ability to help us get there and if necessary consider options?